Terms & Conditions
Please read the Conditions before placing an order to ensure that You understand them. You will be asked to agree to these Conditions before placing an order. If You do not agree to these Conditions You will not be able to place an order for Products on this Website.
Every time You wish to place an order, please check the Conditions to ensure you understand the Conditions as they apply at that time.
These Conditions and any contract following an order for Products are in the English language only. If You have any questions relating to these Conditions, please contact us at firstname.lastname@example.org
You warrant that the Personal Information that You provide when You register as a customer is true, accurate, current and complete in all respects and in particular You agree not to impersonate any other person or entity or to use a false name or a name that You are not authorised to use.
You agree to notify us immediately of any changes to Your Personal Information by contacting Our Customer Services Team.
We will take all reasonable care, in so far as it is in Our power to do so, to keep the details of Your order and payment secure, but in the absence on Our part of negligence or failing to comply with data protection legislation, We cannot be held liable for any loss You may suffer if a third party procures unauthorised access to any data You provide.
We reserve the right to:
- Modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to You and confirm that We shall not be liable to You or any third party for any modification to or withdrawal of the Website; and/or
- Change the Conditions from time to time, and Your continued use of the Website (or any part thereof) following such change shall be deemed to be Your acceptance of such change. It is Your responsibility to check regularly to determine whether the Conditions have been changed. If You do not agree to any change to the Conditions then You must immediately stop using the Website.
All international orders are subject to Gloabl-e’s terms and conditions.
- All orders are subject to acceptance in accordance with Our Order Acceptance Policy.
If You have provided Us with a valid email address, then after You have ordered We will send You an order acknowledgement email detailing the Products You have ordered. This does not mean that Your order has been accepted. Our acceptance of Your order will take place upon dispatch of the Product(s) ordered. On dispatch of Your order we will send You a dispatch confirmation email, at which point the contract between Us and You will be formed. These emails form part of the order process, and are not Marketing communications.
We may be unable to supply You with a Product and not accept an order because:
The Product You ordered is unavailable;
We are unable to obtain authorisation for payment or there is a problem receiving Your payment;
We have identified a pricing or Product description error;
The quantity of Product ordered is above restrictions placed upon Us by Our suppliers;
You fail to meet the eligibility to order criteria as out in the Conditions.
If there are any problems with Your order, You will be contacted by Our Customer Services Team as soon as possible.
We reserve the right to reject any offer to purchase by You at any time.
If you have already paid for the Products we will refund you the full amount including any delivery costs charged as soon as possible.
- All Products shown on the Website are subject to availability.
- The prices of the Products will be as quoted on the Website at the time You submit Your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. All prices on our website will be presented to You in the currency You have selected.
- The price of a Product does not include delivery charges and local duties and taxes. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our return& shipping Page. Import taxes and customs duties (brokerage and customs clearance costs) will be calculated at checkout based on the country You are shipping to, if not differently stated. They will reflect the guaranteed total amount of import duties and local taxes applicable at the moment of Your order. This means there will not be additional costs billed upon delivery or due as C.O.D. (Cash on delivery) charges.
- Our Website contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on the Website may be incorrectly priced. If we discover an error in the price of the Products You have ordered we will contact You to inform You of this error and we will give You the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process Your order until we have Your instructions. If We are unable to contact You using the contact details You provided during the order process, we will treat the order as cancelled and notify You in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by You as a mispricing, we do not have to provide the Products to You at the incorrect (lower) price.
Available payment options will be presented at checkout. When placing an international order through the Pundashop website your transaction will be completed with Strips not Harvey Nichols. We currently accept Visa, Mastercard, American Express, JCB, and PayPal for all orders, as well as the following for select countries:
Cash on delivery (only in Amsterdam & Rotterdam)
Credit Card (Master Card & Visa )
We do not warrant (either expressly or impliedly) that the function, operation or accessibility of the Website will be uninterrupted or error-free, that defects will be corrected, or that this Website or the server that makes it available will be free of viruses or other harmful elements. You agree that access to the Website is undertaken at Your own risk. We shall not be liable for damages of any kind related to Your use of or inability to access the Website. We will not be responsible or liable to You for any loss of content or material uploaded or transmitted through the Website.
Images of the Products (and any associated packaging) on the Website are illustrative only. Whilst We have made every effort to display the Products featured on the Website as accurately as possible, the colours We use, and the display and colour capabilities of Your particular computer monitor, will greatly affect the colours You actually see on the screen. We cannot be held responsible for the limitations of technology and cannot guarantee that Your monitor’s display of any colour, texture, or detail of actual merchandise will be accurate.
We endeavour to present the most recent, most accurate, and most reliable information on the Website at all times. However, We make no claims to its accuracy, either expressed or implied. There may be occasions when some of the information featured on the Website may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and We apologise for any inconvenience that this might cause. We reserve the right to amend errors, make changes to the Website or to update Product information at any time without prior notice and without any liability on Our part.
Certain (hypertext) links in the Website may lead to other websites that are not under Our control. When You activate any of these, You will leave the Website and We have no control over and will accept no responsibility or liability for the content, accuracy or any other aspects of any website that is not under Our control. The provision of a link is for Your information and convenience only and does not imply an endorsement of any kind by Us.
While We take all reasonable care to ensure the integrity of the Website and the accuracy of the information contained in it, We cannot accept any liability to any person for any loss or damage of any kind, which may arise from the use of the Website or any of the materials or information contained in it, and You use the Website at Your own risk.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product descriptions, appearing on the Website at a particular time may not always reflect the position exactly at the moment You place an order. We cannot confirm the price of a Product until Your order is accepted in accordance with Our Order Acceptance Policy.
If You ask Us to include a gift message with any Product ordered through the Website, We will do our best to ensure that We accurately record your message and send it with the Product. However We cannot accept any liability for any errors with the message or any failure to enclose the gift message with the Product. You undertake that any gift message You require Us to send will not be in any way racist, blasphemous, defamatory or otherwise offensive. We reserve the right to remove said messages from Our deliveries.
The disclaimers and limitations of liability in this Condition 5 do not affect Your statutory rights as a consumer, nor do they affect Your contract cancellation rights as set out in these Conditions.
THE PRODUCTS ARE SOLD ONLY FOR DOMESTIC AND PRIVATE USE. WE WILL NOT BE LIABLE TO YOU FOR ANY LOSS OF OR INTERRUPTION TO BUSINESS, OR LOSS OF REVENUES, PROFITS, GOODWILL OR BUSINESS OPPORTUNITY.
NOTHING IN THE CONDITIONS SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR:
(a) DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE;
(b) FRAUD OR FRAUDULENT MISREPRESENTATION;
Please be aware that in respect of all specialty beauty Products and all other Products generally and which appear on the Website:
all material and information (“Information”) provided by Us on the Website is intended for educational or informational purposes only and will not have been evaluated by the National Institutions.
Any reported results contained in the Information may not necessarily occur in all individual, neither the Products nor the Information are intended to diagnose, treat, cure or prevent any condition or disease.
Use of the Website is not meant to serve as a substitute for professional medical advice and does not replace any medical professional or medical resource. We do not give or intend to give any answers to medical-related questions and the Website does not replace any medical professional or medical resource. We do not represent Ourselves as medically qualified in any way nor is this implied. No prescription medications or medical treatments are intentionally provided on the Website.
Please consult with Your own doctor regarding the use of any Products ordered from the Website before using or relying on any Information. Your own doctor should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition.
We shall not be under any liability to You in the event of Our failure, delay or default in carrying out all or any of Our obligations under a contract with You due in whole or in part to an event of Force Majeure. If an event of Force Majeure occurs We will notify You as soon as reasonably possible.
Unauthorised use of Domain Name
From time to time, certain cyber squatters or other unauthorised persons may register in bad faith a confusingly similar domain name with the intention of taking unfair advantage of Pundashopo’s reputation and goodwill. The Punashop’s Website address on the Internet is pundashop.com. Any other domain name that appears to represent itself as being a Pundashop Website may not be related to Us and may represent an unlawful infringement of Our rights, reputation and goodwill. We are not responsible and cannot be held liable to any person for the contents of or anything related to these other unlawful purportedly ‘Pundashop’ websites.
The content of the Website is the property of Pundashop, Our affiliates, Our partners or Our licensors, and is protected by EU and international copyright laws.
The Trade Marks used on the Website are the registered and unregistered marks of Pundashop, Our affiliates, Our licensors or Our partners, and are protected by EU and international trade mark laws. All other Trade Marks not owned by Us, Our affiliates, Our partners or Our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Us.
You acknowledge and agree that the material and content contained within the Website is made available for Your personal non-commercial use only. Any other use of the material and content of the Website is strictly prohibited.
You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, or create derivative works of such material and content for commercial purposes.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
The registered office address of Harvey Nichols.Com Limited is:
3039 AK Rotterdam
Any queries or comments should be directed to:
3039 AK Rotterdam
Tel: +31 (0)68 440 2352.
Questions regarding these Conditions or any related policies should be directed to the Office of Pundashop as follows:
3039 AK Rotterdam
Tel: +31 (0)68 440 2352.
10% Off First Orders
a. Exclusive online discount of 10% off your first purchase. Exclusions apply.
b. Valid on purchases on Harvey Nichols INT website only. Excludes UK and Hong Kong.
c. Harvey Nichols reserves the right to withdraw the promotion at any time
d. The discount cannot be used in conjunction with other discounts or offers or via other digital marketing channels.
Free Delivery on Orders Over $250
Free standard delivery on all orders over $250.
- Available on International site only.
- Harvey Nichols has the right to remove the promotion at any time.
- Offer excludes staff.
Please note that while we offer our entire online catalogue on the website, some products are unable to be shipped to certain countries due to import restrictions. You will be notified of any restricted items in your shopping bag when you proceed to checkout. Due to their contents food & wine products can currently only be shipped to certain countries within the EU via standard delivery.
The product price displayed on the product page is shown in the currency of your choosing based on an exchange rate managed by Strips, hence the price may change from day to day. The price displayed on the product page does not contain any local duties & taxes applicable to your order.