We ship the products via Dutch post office (PostNL) as standard shipping. When we have received the order, we will process and ship your order within 1 to 3 business days. As soon as your order is shipped you will receive a confirmation email. Shipping within Europe generally takes 3 to 7 business days from the day of shipment. Shipping outside of Europe generally takes 7 to 25 business day from the day of shipment. These delivery times are an indication, not a guarantee.
Your complete happiness is our ultimate goal. You may return a product purchased from us for any reason, keeping the following in mind. The product should be unused and undamaged. The product has to be sent back in good condition. We do not refund return products that have been used or damaged. When you decide to return a product, you will bear the cost of return shipment.
To ensure a smooth return process we ask that you contact us and request a Refund Authorisation (RA) before you return ship the product. You can obtain a RA by sending an email to firstname.lastname@example.org stating your order information and explaining why you wish to return the product. You should only send back the product after you have received our confirmation email. We will reimburse you once we have received the complete, unused and undamaged product. An email confirmation and a refund will be issued within 3 days after receiving your return product. You will receive your refund via the same payment method used to make your purchase.
Products that are returned should be sent to the following address:
3039 AK Rotterdam